Customer Service & Logistics Specialist Montà

Customer Service & Logistics Specialist
Montà
Piemonte, Montà

Our client is well established in the manufactoring sector and it is part of an international group.

We are now recruting for a

CUSTOMER SERVICE & LOGISTICS SPECIALIST

Purpose of the Job:

The Customer Service & Logistics Specialist is the primary point of contact for customers and is responsible for all facets of customer order fulfillment.

Objectives & Goals:

Process, track and maintain customer orders, customer inquiries regarding inventory and other questions and sample requests.

Successfully manage the supply chain, including communicating with the third-party warehouse and scheduling freight;

Improve order processes and increase customer satisfaction.

Monitor respond to and reduce complaints and claims via complaint management process.

Realization:

Customer Order Confirmations within 1 day; respond to customer inquiries within 1 day; reduction of complaints and claims; efficient and accurate supply chain management.

Logistics and Warehousing:

Manage supply chain and freight scheduling, knowledge and successful interaction of parent company supply chain.

Risk Management:

Risk management through:

- Thorough review of customer purchasing documents.

- Detail oriented order processing.

- Complaint intake and follow through.

Key Performance Indicators:

- Order Confirmation turnaround time

- Order Entry accuracy

- Delivery Reliability

- Management of supply chain costs

- Process orders from sale to delivery

- Process returns

- Create internal purchase requisitions with parent company

- Run, export, and manipulate data from SAP to Excel

- Management of materials, stock adjustments, balance, and transfers

- Manage Sample Requests

Competencies:

Customer Orientation: The capacity to respond to and fulfill the demands, requests and needs of both internal and external customers.

- Knows the customer's business and/or endeavors to obtain a clear picture of the customer's underlying wishes and problems; with this in mind, looks for the most suitable products or services for the customer.

Initiative: The capacity to identify opportunities, possibilities and threats and initiate action.

- Is tenacious; takes at least two steps to overcome obstacles; doesn't give up easily when things don't go smoothly.

Teamwork: The willingness and capacity to work with others towards a common goal.

- Has sincere appreciation for other people's input and skills and is willing to learn from others; consults others for their ideas and opinions when formulating decisions and plans.

Performance Orientation: Endeavouring to produce results and perform effectively and to work on improvements according to specific standards.

- Demonstrably does his/her best to achieve the goals set by management.

Cost and quality awareness: Monitoring and supervising the implementation of tasks and processes; acting in this respect, utilizing appropriate systems and procedures.

- Verifies precision and quality of completed tasks and processes and checks whether procedures have been followed; acts in case of non-conformities.

Planning and organizing: Providing structure and order in work and projects, making efficient use of available time.

- Plans activities and works according to plan.

Qualifications:

- B. A.

or B. S.

Degree or equivalent work experience.

- SAP experience a must, 3-5 years desirable.

- Experience in Data Entry and Order Processing, 3 - 5 years desirable.

- Experience in Customer Service and Logistics or related field, 3 - 5 years desirable.

- MS Excel/SAP

Languages:

DANISH, ENGLISH, SWEDISH is a plus.

Quantitative Dimensions:

- Order Confirmation turnaround within 1 day

- Respond to customer inquiries within 1 day

- 98% Order Entry accuracy

Place of work near Cherasco (CN)

According to Law 903/77, 125, 91, D. L.

215/03 and 216/03 this job offer is aimed at both sexes, peaple of an ages and nationalities.