Customer Service Bardi

Customer Service
Bardi
Emilia Romagna, Bardi

Orario di lavoro:

Full TimeContratto:

Assunzione direttaNumero posti:

1Luogo di lavoro:

MILANOWe are looking for a client company in the medical sector:

Customer Service Representative Italy Manage the customer service function to assure outstanding customer service levels and provides assistance for the administrative functions within the Italian office.

Job Responsabilities:

1.

Customer service activities:

- Process customer orders using SAP - Maintain customer account records and order history files - Manage consignment agreements - Manage customer complaints and RGAs in collaboration with US CS and QA departments - Manage product returns in collaboration with European warehouse 2.

Sales support activities:

- Provide assistance to sales personnel for customer communications - Provide assistance to customers, sales personnel, distributors and other outside entities regarding product availability, distribution of sales collateral etc.

-Monitor inquiries from customers, sales personnel, distributors and Customer Service Importante Azienda mail and distribute the inquiry to the appropriate person for disposition - Provide sales reports to sales personnel upon request 3.

Administrative activities:

- Perform general office duties, including answering telephone, preparing the storing away of dossiers and files at least once a year, dropping mails to the post office every day, sending letters or boxes by special courier on request

- Additional duties and responsibilities as assigned.

Desidered Qualifications:

Prior experience in customer service activities - Experience in high tech or medical device industry preferred - Experience with SAP - Experience interfacing with a direct sales organization - Focus on outstanding customer satisfaction - Excellent communication skills, very personable, good phone etiquette - High School Diploma/Bachelor's degree preferred - Good English language skills