Customer Service Verona

Customer Service
Verona
Veneto, Verona

At HARTMANN, we're all in to help , care , protect and grow.

We support healthcare professionals, so they can focus on what really matters: to positively impact people's lives.

We realize solutions that make a difference.

And with your commitment, you can grow in your job every day.

At HARTMANN, we believe in the difference you can make.

Join our team as

Customer Service HARTMANN Italy, the Italian branch of HARTMANN Group (a German healthcare listed company), is looking for a Customer Service representative in our corporate offices in Verona.

S/he will be responsible for the customer order cycle, delivery confirmation, invoicing, complaint management, and special services.

Responsibilities: Handle the order management process, from receipt of orders to their entry into the management system (SAP).

Contact customers for issues related to order management, pricing, deliveries, and invoicing.

Follow up on deliveries to customers in coordination with the logistics operator.

Verify, follow up, and correct invoicing and credits to customers as necessary.

Handle customer complaints and requests and resolve incidents.

Distribute and channel information to other departments of the company.

Support the Sales Network.

Maintain the customer master in the management system designated by the company.

Maintain the price master in the management system designated by the company.

Control product incidents and complaints and transfer them to the Quality team.

Qualifications: High School Diploma.

Good knowledge of computer technologies, particularly the Office package, internet, and email.

Preferably knowledge of SAP SD and other management systems depending on responsibilities (OCR, EDI, etc. ).

Appreciated experience, even minimal, in the role and therefore in activities such as order processing (from receipt to insertion up to its fulfillment), complaint management, returns, delivery notes, etc.

Good relationship skills, especially by telephone and in email writing.

Dynamic character, problem-solving skills, autonomy, and flexibility.

Organizational and multitasking skills.

Problem-solving attitude.

Ability to work in a team.

Good knowledge of the English language.

Stable and continuously growing, international company with over 200 years of history.

To support your Work-Life Balance, we offer you flexible working conditions, e. g. , flexitime or mobile working.

Attractive salary with special annual payments.

A great working atmosphere in a friendly and motivated team.

Various employee offers, e. g. , Corporate Benefits platform and various health and fitness offers.

Feedback conversations and resulting training opportunities as well as diverse development opportunities.

Shape a career that's focused on healthcare customers, fit for the future, and grounded in a culture of trust and openness.

Apply now via our online platform.

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