Customer Service Account Rovereto

Customer Service Account
Rovereto
Trentino Alto Adige, Rovereto

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

**Position Summary**:

We're looking for a **Customer Service Account **in** Rovereto **Location.

**Main opportunities and challenges**:

Critical analysis of current processes and tools, aimed to continuous improvement. Potential re-assigmnent to other departments (i. e. Logistics)

**Main Responsibilities**:

- Responsible for Order Fulfillment and Logistics processes of assigned customer accounts

- Responsible of Customer Forecasting for assigned customers: consistency check of forecast, forecast planning in SAP, data analysis and reporting

- Responsible for Customer Master Data of assigned customers

- Responsible for the Logistics communication with assigned customers

- Participates to the editing of Logistics contracts for assigned customers

- Responsible for Price List Update of assigned customers

**Job Position Requirements**:

**Job position requirements

Education: University master degree: Technical and scientific disciplines

**Professional background

- Even short experiences in well structured companies is a plus

**Hard skills

Essential:

- Excel (advanced user is a must)

- Fluent in English

Plus:

- SAP Sales & Distribution module

- Fluent in other languages (i. e. German / French) is a plus

- Skilled in analyzing complex series of numbers

**Soft skills

- Brilliant in communication

- Ability to negotiate

- Capacity to work in a Team

- Proactive and willing to grow

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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