Customer Service Advisor - Based In Greece BOLOGNA

Customer Service Advisor - Based In Greece
Bologna
Emilia Romagna, BOLOGNA

Are you fluent in German?

Do you have great communication skills?

**Then come join our team of #GameChangers who bring fun to work every day.

**About us**:

Webhelp is a global organization headquartered in France with more than 80, 000 employees.

We focus on creating superb customer experiences and developing business solutions adapted to each company.

We are a fun-loving community who thrive on making a difference on behalf of the world's most exciting brands.

Being a people-first company is based on our strong belief that when you put people at the heart, everything comes alive.

**Salary & Benefits**:

- Competitive remuneration package (14 Salaries)

- Extra Bonus depending on performance

- Paid training program

- Private life & health insurance (Dental Care included)

- Ticket Restaurant Mastercard (paid monthly)

- Opportunities for international Career through Webhelp International Mobility program

- Free gym and other wellbeing activities

**Day to day responsibilities**:

- Management of incoming calls

- Identify and assess customers' needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods / tools

- Meet personal / customer service team targets and call handling quotas

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

**Requirements for the role**:

- Proven customer support experience or experience as a client service representative

- Native / near native in German language and above C1 level of English

- Good MS Office skills

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt / respond to different types of characters

- Excellent communication and presentation skills

- Ability to multi-task, prioritize, and manage time effectively

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