Customer Service Bardi

Customer Service
Bardi
Emilia Romagna, Bardi

Customer Service Assistant

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

- Order entry and management for domestic and foreign customers

- Attracts potential customers by answering product and service questions; suggesting information about other products and services

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments. Assure all orders are administered accurately.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

- Be "The Voice" of the customer in the improvement of service levels within the organization.

Skills/Qualifications:

- Customer Service,

- Product Knowledge,

- Quality Focus,

- Problem Solving,

- Market Knowledge,

- Documentation Skills,

- Listening,

- Phone Skills,

- Resolving Conflict,

- Analyzing Information,

- Multi-tasking,

Education and training: High school, general education degree or equivalent.

Computer knowledges: Familiarity with Windows, Microsoft outlook

Language skills: Fluent in Italian, English, knowledge of the German language is a plus

Experience: 3+ years of experience in similar roles