Customer Service Agent Bardi

Customer Service Agent
Bardi
Emilia Romagna, Bardi

Social network you want to login/join with:

Customer Service Agent, Metropolitan City of MilanClient:Thermal Dynamics Europe Srl

Location:Metropolitan City of Milan, Italy

Job Category:Customer Service

EU work permit required:Yes

Job Reference:2b8b741e5fc7

Job Views:8

Posted:06. 03. 2025

Expiry Date:20. 04. 2025

Job Description:Description Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions.

Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

Updates databases with status of returned materials issues and accounts for returns inventory.

Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.

Ensures service information is accessible by sorting and filing documents/forms.

May schedule field service repair calls.

Handles requests for additional company materials.

Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Full knowledge of the job.

Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.

Assignments are moderately difficult and may require some judgment in resolving issues or in making recommendations.

Requires general instructions on newly introduced assignments.

Typically requires a minimum of 2-4 years of related experience.

#J-18808-Ljbffr