Customer Service Agent Milano

Customer Service Agent
Milano
Lombardia, Milano

Job Responsibilities: Interacts with customers, company sales and/or service representatives via telephone, email, text, chat, or through other social media platforms to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing, and exchanges. Updates databases with the status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders, and delivery schedules. Ensures service information is accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes, and product pricing, and resolves return credit problems. Job Knowledge and Experience: Full knowledge of the job with a substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks. Assignments are moderately difficult and may require some judgment in resolving issues or making recommendations. Requires general instructions on newly introduced assignments. Typically requires a minimum of 2-4 years of related experience. J-18808-Ljbffr