Customer Service Agent - Fiumincino Airport (Fco) Lazio

Customer Service Agent - Fiumincino Airport (Fco)
Roma
Lazio, Lazio

Job Description: At  Jet2.com  and  Jet2holidays  we are all  Customer Helpers  responsible for creating memories and ensuring our customers  Have a Lovely Holiday.

We have an exciting opportunity for  Customer Service Agents  to join ou r Ground Operations  Team at  Fiumicino  Airport  on a full time, seasonal contract basis for  Summer 2025 !

Reporting to the  Duty Manager ,  our  Customer Service Agents  play a key role in ensuring all  Jet2.com  and  Jet2holidays  customers consistently receive first class levels of  Customer Service  at the Airport.

Key responsibilities include: Welcoming  our customers at the airport, providing excellent levels of  customer service  and helping with any queries Supporting  our third-party service partners to ensure the check-in process is performed correctly and to our  company standards Effective  co-ordination  of both the landside and airside operations Undertaking  quality checks  and ensuring safe practices are carried out at all times Safety  reporting,  ensuring all incidents are recorded and investigated Working with our third-party partners and  Jet2.com  and  Jet2holidays  colleagues, to drive a 'One Team' ethos in all areas There may be the requirement to  travel  to support other stations at busy times This is a hands-on role, interacting with our  customers  and working as an  ambassador  for our  brand values.

As we are always on hand to help our  customers , this position involves working on a  rostered  shift basis and requires  flexibility  to support our flying programme.

The successful candidate will have a genuine  passion  for delivering outstanding  customer service  and will have  experience  in a Customer Service role in a similar, fast-paced environment, ideally in an  Aviation  setting.

A team player , you will have a have excellent  communication  skills and a  friendly  approach.

As you will be working with our UK customer base, fluency in  English  and  Italian  is required in this role.

In return, we offer a  fully paid training  course and  opportunities for progression , along with one to ones and coaching.

We provide a  free uniform allowance  and issue rosters in advance.

Join our Ground Operations Team in  Fiumicino  and help make a real difference to our customers holiday!