Customer Service Assistant CERNUSCO SUL NAVIGLIO

Customer Service Assistant
Cernusco sul Naviglio
Lombardia, CERNUSCO SUL NAVIGLIO

The Customer Service Representative (CSR)

provides exemplary customer service and support to customers by being able to

proactively navigate and diagnose customer needs and respond using a wide and

dynamic base of information and resources.

The CSR interfaces with customers and

coordinates with multiple business and functional partners to deliver

exceptional service to customers and contributes to AgCo business success.

The

CSR manages the entry of orders, from initial contact with the customer or

electronic channel, through material flow, until the product arrives to the

customer at the correct time, with the correct product, with the correct

equipment and correct paperwork.

In the event of a service failure, the

CSR initiates the corrective action for resolution of the failure, and takes

the lead position in resolution for the customer.

It is expected that the CSR

knows what it takes to go above and beyond the daily calls from customers; to

build and maintain customer loyalty and confidence.

Job Qualifications

- Order

Management: Handles routine and non-routine customer order activities

- Inventory Management & Logistics: manages local distribution

warehouse inventory in collaboration with Supply Chain

- Customer account management: manages customer account in

collaboration with Sales, Credit and Accounts Receivables.

- Reporting,

Metrics, Audits: supports Sales and overall Business by providing

appropriate Customer, Sales, Customer Complaints.

About DowDuPont

DowDuPont (NYSE: DWDP) is a holding company comprised of The Dow Chemical Company and DuPont with the

intent to form strong, independent, publicly traded companies in agriculture, materials science and specialty

products sectors that will lead their respective industries through productive, science-based innovation to meet the

The positions represented by this job posting are aligned to one of the three divisions, Agriculture, Materials

Science or Specialty Products, which are expected to separate from DowDuPont into stand-alone public companies.

Information on the division alignment will be provided during the recruitment process.