Customer Service Assistant Bardi

Customer Service Assistant
Bardi
Emilia Romagna, Bardi

ROLE DESCRIPTION

We are looking for a competent Service Assistant to help with the organisation and running of the daily administrative operations of the company.

This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.

Service assistant responsibilities include providing administrative support to ensure efficient operation of the office.

You must be reliable and hardworking with great communication skills.

**RESPONSIBILITIES

- Basic customer service tasks

- Book examinations services

- Entering calendar dates in online portals

- Organise Virtual training sessions through GTT, Zoom, Teams,

- Report to management on activities and issues

- Create and update records ensuring accuracy and validity of information

- Maintain trusting relationships with suppliers, customers and colleagues

- Monitor the filling in of feedback forms and attendance sheets

- Sending and archiving documents requested by customers

- Purchase supplies and training materials according to specifications

- Control inventory levels and ensure availability of training material

- Direct the flow of packages from preparation to shipment

- Answer and direct phone calls

- Collaborate with Service Manager and the team

**SKILLS

- Proven experience as customer assistant or in another relevant administrative role

- Thorough understanding of office management procedures

- Excellent time management skills and ability to multitask and prioritise work

- Analytical abilities and aptitude in problem-solving

- Excellent written and verbal communication skills

- Strong organisational and planning skills

- Proficiency in spoken and written English

- Knowledge of French and/or German and/or Dutch is highly appreciated

- Proficiency in MS Office-Google Drive

- Familiarity with basic accounting principles

**COMPETENCES

- Able to embrace QRP Core Values in everyday work

- We do our utmost to make our clients happy

- We enjoy working together as a team

- We keep our word

- We are committed to our professional development

- Results orientation

- Accuracy

- Autonomy

- Problem Solving

- Time Management

- Teamwork

- Flexibility

- Openness to change

- Sense of belonging

- Highly analytical

- Excellent writer and communicator (in both the written and verbal form)

**RELATIONSHIP

- Reporting to Operations Manager/Finance Manager

- Working relationships - Office Manager, Marketing Manager, Business Development Manager

The intensive recruitment process includes interviews, reference checks and psychometric assessments.

Contratto di lavoro: Tempo pieno

Benefit:

- Bevande gratis

- Buoni pasto

- Computer aziendale

- Orario flessibile

- Snack gratis

Orario:

- Dal lunedì al venerdì

- No weekend

Tipi di retribuzione supplementare:

- Quattordicesima

- Tredicesima

Istruzione:

- Laurea triennale (Obbligatorio)

Esperienza:

- addetto/a assistenza clienti: 2 anni (Obbligatorio)

Lingua:

- inglese (Obbligatorio)

- Francese (Preferenziale)

- Olandese (Preferenziale)