Customer Service Assistant Bardi

Customer Service Assistant
Bardi
Emilia Romagna, Bardi

MS Printing Solutions and JK Group are now part of Dover Imaging and Identification (DII)

- MS Printing Solutions is a trusted global manufacturer of innovative solutions for the demanding and ever-changing market of digital têxtile printing. _

- JK Group is a leader in the production of innovative inks for digital têxtile printing focusing on water-based pigment, disperse, reactive and sublimation and provides the worldwide digital têxtile printing market through 2 independent brands: Kiian Digital and J-Teck3. _

The Customer Service Assistant main task is to satisfy the customer's needs, both in terms of products and services.

She/He represents the interface between administration and the customer, trying to eliminate obstacles.

She/he processes orders and ensures they are correctly fulfilled in terms of quality and timing.

She/He supports the sales function (mainly Area Sales Managers) by providing customized offers.

She/he is also in constant contact with production planning and logistics (shipping) to ensure adequate customer service.

**What you will do**:

- Process orders and ensure they are fulfilled including the export activities

- Take care for the advancement of urgent orders and for the definition of product shipping priorities

- Provide support to the sales network for all issues relating to customer administration

- Collaborate with the Credit Recovery functions in solving problems related to disputes with customers and compliance with the credit lines granted

- Handle customer complaints or concerns

- Update all contacts in the customer database system accurately

- Generate reports for the management when required

- Collaborate with the Compliance function for the regulations imposed by Dover in terms of business control and revenue recognition

- Collaborate with all company functions (Marketing, Product & Trade Compliance, etc. )

sending mailings to customers

**What you need to have**:

- High school in Foreign Languages/accountancy &/or equivalent work experience in Customer Service

- Minimum of 5 years' experience in similar roles in corporations or complex multinational companies with multiple sites with diverse cultures

- Good knowledge of SAP

- Fluent in English and preferably in other additional foreign languages

- Able to manage multiple accounts simultaneously

- No international travels needed.

Open to international cultural environment

- Able to build trust mainly with customers and the Sales team.

- Excellent communication skills.

- Collaborative entrepreneurial spirit

- Winning through customers

- High ethical standards, openness and trust

- Expectations for results

- Respect and value people

If you believe you match our values and have the experience we're looking for, then apply!

We can't wait to hear from you!

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.

LI-DNI