Customer Service Assistant Bardi

Customer Service Assistant
Bardi
Emilia Romagna, Bardi

Permanent Full Time

Customer Service Assistant will support a moderate scale of customer service activities.

We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or quality or non quality issues.

**Key Responsibilities

- Answering customer enquiries with regards on order, delivery and invoicing status

- Entering sales order in the ERP, gather the weight confirmation received by the Retailers on daily basis and finalize the order (per-invoice)

- Tracking products through the supply chain ensuring that they arrive at their destination

- Inventory monitoring of 3rd party warehouses

- Coordinating for Payments with Regional Treasury and Credit Control Office

- Support to monthly stock reconciliation

- Processing quality claim

**Skills

- Dynamic and proactive approach

- Autonomous and flexible

- Problem solving and stress management

- Strong ability to work in a team

- Able to work with numbers

- Capacity of analysis and follow up

- Fluent in English

Qualifications / Experience:

- Economics or Business Management degree or High school in Economics

- 1 or 2 years of experience in an International Company with an experience in Foods in customer service experience

- Sensibility in finance and fiscal matters (VAT, Inventory)

- Knowledge of Excel, Word and mail management, in accountancy software / ERP

Contratto di lavoro: Tempo pieno, Tempo indeterminato

Benefit:

- Buoni pasto

Disponibilità:

- Dal lunedì al venerdì

Esperienza:

- addetto/a assistenza clienti: 1 anno (Preferenziale)

Lingua:

- inglese (Preferenziale)