Customer Service Assistant Bardi

Customer Service Assistant
Bardi
Emilia Romagna, Bardi

Customer Service Representative Job Purpose: Serves customers by providing product and service information; resolving product and service problems.

Customer Service Representative Job Duties:

- Order entry and management for domestic and foreign customers- Attracts potential customers by answering product and service questions; suggesting information about other products and services. - Opens customer accounts by recording account information. - Maintains customer records by updating account information. - Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Maintains financial accounts by processing customer adjustments.

Assure all orders are administered accurately. - Recommends potential products or services to management by collecting customer information and analyzing customer needs. - Prepares product or service reports by collecting and analyzing customer information. - Contributes to team effort by accomplishing related results as needed. - Be "The Voice" of the customer in the improvement of service levels within the organization.

Skills/Qualifications:

- Customer Service, - Product Knowledge, - Quality Focus, - Problem Solving, - Market Knowledge, - Documentation Skills, - Listening, - Phone Skills, - Resolving Conflict, - Analyzing Information, - Multi-tasking,

Education and training: High school, general education degree or equivalent.

Computer knowledges: Familiarity with Windows, Microsoft outlook

Language skills: Fluent in Italian and English

Experience: 3+ years of experience in similar roles

The offer is aimed at people belonging to the Protected Categories (Article 1 -L. 68 / 99)