Customer Service Assistant - Export Bardi

Customer Service Assistant - Export
Bardi
Emilia Romagna, Bardi

The Customer Service Assistant main task is to satisfy the customer's needs, both in terms of products and services.

She/He represents the interface between administration and the customer, trying to eliminate obstacles.

She/he processes orders and ensures they are correctly fulfilled in terms of quality and timing.

She/He supports the sales function (mainly Area Sales Managers) by providing customized offers.

She/he is also in constant contact with production planning and logistics (shipping) to ensure adequate customer service.

**What you will do**:

- Process orders and ensure they are fulfilled including the export activities

- Take care for the advancement of urgent orders and for the definition of product shipping priorities

- Provide support to the sales network for all issues relating to customer administration

- Collaborate with the Credit Recovery functions in solving problems related to disputes with customers and compliance with the credit lines granted

- Handle customer complaints or concerns

- Update all contacts in the customer database system accurately

- Generate reports for the management when required

- Collaborate with the Compliance function for the regulations imposed by Dover in terms of business control and revenue recognition

- Collaborate with all company functions (Marketing, Product & Trade Compliance, etc. )

sending mailings to customers

**What you need to have**:

- High school in Foreign Languages/accountancy &/or equivalent work experience in Customer Service

- Minimum of 5 years' experience in similar roles in corporations or complex multinational companies with multiple sites with diverse cultures

- Good knowledge of SAP

- Fluent in English and preferably in other additional foreign languages

- Able to manage multiple accounts simultaneously

- No international travels needed.

Open to international cultural environment

- Able to build trust mainly with customers and the Sales team.

- Excellent communication skills.

**Job Types**: Full-time, Permanent

Work Location: Hybrid remote in 22070 Guanzate, CO