Customer Service Associate Milano

Customer Service Associate
Milano
Lombardia, Milano

At Krka's affiliate, Krka Italy, located in Milan, we are seeking a dedicated colleague to join our team.

The role involves providing customer support via telephone and email, addressing inquiries related to our products, their availability, ordering, and supply processes. Key Responsibilities:Order management: track orders and dispatches, monitor payments and arrangements with customers as well as realization of marketing contractsSupport and inform management and field force about arrangements with customers and realization of contractsProvide permanent telephone and/or email customer support regarding orders, product availability, shipments, payments and agreementsEnter data related to customers and orders into relevant IT systemsProcess any complaints into relevant IT systems and forward them for further resolvingPrepare analyses and reviews of marketing and other dataObtaining/receive and transfer/forward information on safety of medicines and performing of other pharmacovigilance activitiesSuccessful candidate will have:At least of experi 2 years of experience in a similar roleFluent EnglishWork co-operatively and productively with others from around the organization to achieve business goalsGoal-oriented and team playerPosses analytical skills and attention to detail – will ensure that information is correctly processed and that work complies with relevant rules, policies and proceduresProactive and autonomousWe Offer:A dynamic and collaborative work environmentOpportunities for professional growth and developmentCompetitive salary and benefits packageThe chance to be part of a leading international pharmaceutical company dedicated to improving health and quality of life