Customer Service Associate Carpi

Customer Service Associate
Carpi
Emilia Romagna, Carpi

Based in our headquarter office in Carpi, Modena (Italy), we are looking for a motivated and energetic individual to join our International Business Management Team.

The Customer Service Associate is accountable for the operational management of the DACH/FRANCE customers on a daily basis, ensuring efficiency and effectiveness in the process of order management and that their needs are met.

CORE RESPONSIBILITIES: Managing customer service activities on a daily basis, following the customers/agents from the order placement until the shipment of the goods, working across the sales force and the internal departments involved (purchasing, admin, logistics);Order placement during the Sales campaign period and refill/stock orders throughout the season;Follow up of the goods arrivals and assignment and handling of shipments;Follow up to solve potential problems related with shipments (returns, missing items, delays etc.

);Daily communication with the sales force, agents and customers of the DACH or FRANCE region;Regular communication & work with teams based in Germany and France. SKILLS AND ATTITUDES: 3/4 years of work experience in a similar role in a multinational company (preferably in a textile industry);Knowledge of German or French is required;Advanced knowledge of SAP and other IT skills (Excel, PowerPoint…);Strong collaboration spirit, multitasking approach and teamwork attitude;Customer orientation and problem-solving mindset;Feel at ease working in a high-pressure environment;Well organized person. In Champion we believe that with success comes opportunity.

Because everyone is respected and included, we provide opportunities for all associates to learn, grow and reach their full potential. Become a Champion and let's work together for our success.

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