Customer Service Associate Lazio

Customer Service Associate
Roma
Lazio, Lazio

Superpedestrian is engineering the future of micromobility.

The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility.

Our scooters, called LINK, were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world.

Join us!

Superpedestrian is seeking a Italy-based Customer Service Associate to join our growing Customer Support team.

This person will assist our electric scooter riders in Superpedestrian's global markets by providing them with product information and helping to resolve service issues.

**What you'll do**:

- Going above and beyond for our customers to create the best experience possible in every interaction while representing Superpedestrian's brand and values.

- Provide our customers with accurate and complete information using multiple systems and customer relations tools.

- Be empowered to implement original resolutions and create new service protocols.

- Effectively prioritize and manage workload while responding to a diverse range of customer inquiries across multiple channels.

- Work closely with technical team members to provide comprehensive support across all of our service offerings.

- Communicate effectively with team members.

**What we're looking for**:

- Skilled in both written and verbal communication in required languages.

- A self-starter who is comfortable in a dynamic environment with rapidly changing priorities.

- The ability to provide compassionate, empathetic responses and solutions to complex problems.

- The ability to independently provide accurate resolutions to customer service problems upon completion of training.

- Exceeds in achieving personal and organizational performance goals.

- Exceptional interpersonal skills.

- A natural interest in learning and mastering new technical systems.

- Ability to translate complex ideas into something understandable.

Superpedestrian actively encourages applicants of all backgrounds.

If you think you meet most of the requirements, but not every single point on the job description, please apply!

We'd love to have a chat and see if you'd be a great addition to our team.