Customer Service Associate Bardi

Customer Service Associate
Bardi
Emilia Romagna, Bardi

At Krka's affiliate, Krka Italy, located in Milan, we are seeking a dedicated colleague to join our team.

The role involves providing customer support via telephone and email, addressing inquiries related to our products, their availability, ordering, and supply processes.

Key Responsibilities: Order management: track orders and dispatches, monitor payments and arrangements with customers as well as realization of marketing contracts. Support and inform management and field force about arrangements with customers and realization of contracts. Provide permanent telephone and/or email customer support regarding orders, product availability, shipments, payments, and agreements. Enter data related to customers and orders into relevant IT systems. Process any complaints into relevant IT systems and forward them for further resolving. Prepare analyses and reviews of marketing and other data. Obtain/receive and transfer/forward information on safety of medicines and perform other pharmacovigilance activities. Successful candidate will have: At least 2 years of experience in a similar role. Ability to work cooperatively and productively with others from around the organization to achieve business goals. Goal-oriented and a team player. Possess analytical skills and attention to detail – ensuring that information is correctly processed and that work complies with relevant rules, policies, and procedures. Proactive and autonomous. We Offer: A dynamic and collaborative work environment. Opportunities for professional growth and development. Competitive salary and benefits package. The chance to be part of a leading international pharmaceutical company dedicated to improving health and quality of life.

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