Customer Service Associate Milano

Customer Service Associate
Milano
Lombardia, Milano

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview

An opportunity has arisen for a permanent 'Customer Service Associate' within the AD&M team based in Italy. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Responsibilities:

Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Italy Carry out contract review on orders/schedules and process in SAP system Direct collaboration on specific customer portals Progress / expedite orders as requested Process customer returns Investigate credit and debit requests and queries to issue credit/debit as necessary Have regular reviews with your account base to discuss OTD, backlog, general support issues Review, action and issue all relevant order related reports Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available resources. Use Excel extensively to create and update pricing spreadsheets Proactively perform quote follow-up Requirements:

2-3 years of experience in a comparable industrial Customer Service environment (B2B) Bachelor in Business Administration or similar education Excellent Italian and English language skills Excellent interpersonal skills Experience on SAP, E-commerce An excellent telephone manner The ability to communicate with customers and people at all levels of the organization. Have an organized/methodical way of working, accurate with an eye for detail The ability to work under pressure to tight deadlines Excellent Excel and Word skills Ideally have a sound product knowledge of harness components Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

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