Customer Service - Contract Management (F/M/D) Bardi

Customer Service - Contract Management (F/M/D)
Bardi
Emilia Romagna, Bardi

At** Cepheid**, we are passionate about improving health care through fast, accurate diagnostic testing.

Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world's most complex health challenges.

Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings.

As a member of our team, you can make an immediate, measurable impact within an environment that fosters career growth and development.

Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies.

Together, we're working at the pace of change on diagnostic tools that address the world's biggest health challenges, driven by knowing that behind every test there is a patient waiting.

Learn about the Danaher Business System which makes everything possible.

The **Customer Service Representative with focus on Contract Management** is responsible to help ensure that our commercial agreements for EMEA are compliant with our legal, sales and financial policies.

You will work with Customer Service, Sales teams and other cross-functional stakeholders to provide contractual support and will help design and implement process and new systems.

You will be the departments lead on analytics including reporting and follow up of contractual compliance as it relates to revenue and volume sales commitments.

This position is an integral part of the EMEA Commercial Operations team and will report into the Sr.

Manager Contracts and Tenders EMEA.

We offer a hybrid working solution with flexibility.

**In this role, you will have the opportunity to**:

- Support the design and implementation of contract life cycle management processes and systems and help drive organization adoption

- Collaborate cross-functionally with customer service, sales, finance, legal and other core functions

- Proactively identify compliance-related gaps or other ideas for continuous improvement

- Be part of a team that will have an opportunity to establish and implement new processes to enhance contract and tender management across the EMEA region

- Design and implement enhancements in the CRM system and design dashboards in close collaboration with the SFDC team and business analytics team

- Drive the contract compliance process including data analysis and lead formal reviews to define counter measures

- Perform training and onboarding of customer service and sales new joiners regarding contract management

- Answer questions from various teams concerning contracts, process, data or dashboards and run ad hoc analysis if required

- Proactively identify compliance-related gaps or other ideas for continuous improvement

- Drive continuous improvement and support other projects as requested and participate in workshops, Kaizen events, etc.

**The essential requirements of the job include**:

- Professional high school diploma or a university's degree in economics, law or similar

- 3 to 5 years of experience in either contract management or customer service

- Fluent English in written and in spoken

- Cross-functional leadership and communication skills

- Good anylytical skills and understanding of data systems (ideally you have experience with SAP/SFDC/PowerBi)

**What we offer**:

- Competitive Salary and bonus plan

- Continuous training and support, with focus on personal development

- Work in a diverse, dynamic, collaborative, multinational company with exposure to the interesting world of medical devices and customers working towards better healthcare and patient outcomes

- An opportunity to join an experienced and successful EMEA team

- Exposure to the Danaher world, and the wealth of network, training, and career advancement this offers.

Many opportunities for development and career growth at Leica and across the Danaher corporate network

At Cepheid we believe in designing a better, more sustainable workforce.

We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement.

This position is eligible for a hybrid work arrangement in which you can work part of the time at the Company location identified above and part of the time remotely from your home.

Additional information about this hybrid work arrangement will be provided by your interview team.

Explore the flexibility and challenge that working for Cepheid can provide.

When you join us, you'll also be joining Danaher's global organization, where 80, 000 people wake up every day determined to help our customers win.

As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful **Danaher Business System** tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differen