Customer Service Coordinator Bardi

Customer Service Coordinator
Bardi
Emilia Romagna, Bardi

Consultant is looking for a worldwide company operating in the sector of physical and digital payments, connectivity, and integrated identity solutions, for its office located in Milan a:

Customer Service Coordinator

What You'll Do:

- Lead and monitor the tasks of a small CS team, in order to assure a smoothly business grow of our -main client, being focused on the compliance of the customer requirements and needs and also ensuring that the internal procedure is properly applied.

- Manage & track the orders of the assigned clients and follow up until the delivery and subsequent invoicing, being focused on the compliance of the customer requirements and needs

- Place the PO's to the production sites, internal and external, interacting with the different partners of the process

- Create and configure the material in the ERP, according to the features of every product

- Manage incidents and client complaints and follow-up.

- Coordinate and monitor the processes required for every order to guarantee the client requirements and the agreed SLA's

- Keep track of the necessary documentation based on current regulations.

- Work closely with sales team and other relevant teams to ensure effective internal and external customer relationships, processes & needs are built and maintained

- Balance workloads appropriately and ensure equity in the team

- Manage theday-to-day needs and incidents of the assigned team

- Guarantee billing in a timely manner, as well as the reporting of monthly forecasts

- Work on projects to improve the quality of our business processes which lead to better efficiency and enhanced quality of our services

Who You Are:

- Ability to multitask in a fast-paced environment and adjust priorities as needed to meet daily and ongoing business needs

- Ability to build and develop relationships with others to assess needs and to identify and solve problems

- Able to schedule work and implement work assignment adjustments to meet changing work priorities and ensure goal fulfilment

- Open to feedback and opportunities for development and performance improvement

Required:

- Preferably a University/Bachelor's degree

- Strong verbal and written communication skills in Italian and EnglishData inizio prevista:

/10/

Categoria Professionale:

Marketing / Comunicazione / Media / Giornalismo

Città:

Milano (Milano)

Esperienza lavorativa:

Responsabile Customer Service - 12 mesi

Conoscenze linguistiche:

Inglese

Parlato:

Buono

Scritto:

Buono

Comprensione:

Ottimo

Mezzi di trasporto:

Auto

Disponibilità oraria:

Full Time

:

- (Aut.

Min.

Prot.

N. 1100-SG del. . ).