Customer Service Coordinator Firenze

Customer Service Coordinator
Firenze
Toscana, Firenze

Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of **1 million users** from more than 200 countries.

Our **team **is also **international**, including over 300 people from 20 different countries.

As a company, we constantly look to the future to offer our clients **innovation **through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting **charities **and **environmental **causes**. Through **LVRSustainable** - our section dedicated to sustainability

- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to benefit social and low impact initiatives.

**Customer Service Coordinator

We are looking for a Customer Service Coordinator to join the Customer Service team. The Customer Service Coordinator will support the Customer Service Manager in managing the team and activities.

- Main activities:_

- Directly managing communications with customers and supporting the team to resolve various issues

- Operational management of the back office

- Supporting the CS Manager

- Support in managing relationships with external/internal warehouse/suppliers as part of the daily workflow

- Mentoring of new resources

- GDPR Management

- Requirements:_

- Spoken and written knowledge of Italian and English (C2)

- Other languages are a plus

- At least 3 years prior experience as Customer Service Coordinator

- Leadership, proactivity and excellent communication skills

- Ability to manage work peaks and prioritize tasks

- Ability to multitask and work in a fast-paced environment

- Strong attention to detail and problem-solving abilities

Full-time employment with a commercial contract

Work week: Monday to Friday, 9 a. m. to 5:30 p. m

In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts

Florence