Customer Service Dach Modena

Customer Service Dach
Modena
Emilia Romagna, Modena

Based in our headquarter office in **Carpi**, Modena (Italy), we are looking for a **Customer Service** **Associate DACH **(DACH - Austria, Germany, Switzerland) accountable for the operational management of the German speaking area customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

This new job position is strictly related to the strong commercial development of wholesale trade in Germany/Austria/Switzerland.

**CORE RESPONSIBILITIES

The person will be responsible for:

- Managing customer service activities on a daily basis, following the customers/agents from the order placement until the shipment of the goods, working across the sales force and the internal departments involved (purchasing, admin, logistics)

- Order placement during the Sales campaign period and refill/stock orders throughout the season;

- Follow up of the goods arrivals and assignment and handling of shipments;

- Follow up to solve potential problems related with shipments (returns, missing items, delays etc.

);

- Daily communication with the sales force, agents and customers of the DACH region;

- Regular communication & work with the German team based in Germany.

**SKILLS and ATTITUDES

- 3/4 years of work experience in a similar role in a multinational company (preferably in a têxtile industry).

- He/she has gained a Economics or Languages Degree.

- German and English Proficient level;

- Advanced knowledge of SAP and other IT skills (Excel, powerpoint );

- Strong collaboration spirit, multitasking approach and teamwork attitude;

- Eager to learn and being challenged every day;

- Has sense of urgency to provide solutions and address issues;

- Feel at ease working in a high - pressure environment;

- Well organized person.

- In Champion we believe that with success comes opportunity.

Because everyone is respected and included, we provide opportunities for all associates to learn, grow and reach their full potential.

Become a Champion and let's work together for our success. _

BeYourOwnChampion