Customer Service Lugo

Customer Service
Lugo
Emilia Romagna, Lugo

BorgWarner is a global product leader in powertrain solutions.

We focus on developing leading powertrain technologies that improve fuel economy, emissions, and performance.

Our facilities are located across the globe to provide local support for our diverse customer base.

BorgWarner is a company of independent thinkers who share a passion for the latest vehicle technology, enjoy working in a fast-paced, collaborative environment, and desire to play a key role in transforming the transportation landscape.

We engage this talented group of employees with meaningful work, amazing technologies, world-class facilities, and a culture that respects diversity and rewards excellence.

It's an atmosphere that fosters personal growth and allows you to propel your career to the next level.

Role CUSTOMER SERVICE ADMIN

This position is located at BorgWarner's Italy Plant in Lugo (RA)

Products: Industrial Stationary Chargers, Automotive Stationary DC Fast Chargers, Automotive Inverters

Key Responsability

- Maintaining a positive, empathetic and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Keeping records of customer interactions, transactions, comments and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

- Solve problems which arise in planning, prioritising, organising, of all activity relatedo to Customer orders.

Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice to generate new understandings and lesson learned to share with Quality, Production and Engineering to improve and develop product quality and reliability as per Customers feedback and satisfaction.

- Collaborate with Sales and Engineering department for the technical definition of new products and/or Customers product improvement request.

Qualification & Experience

- High Diploma in Marketing

- Fluent in English both speaking & writing

- at least 3 year of experience in the same role or Sales department

- Stationary Chargers and Automotive Stationary DC Fast Chargers is a plus

KEY COMPETENCIES

Priority Setting

Functional/Technical Skills

Process Management

Organizational Agility

Decision Quality

Ethics and Values

Customer Focus

Problem Solving

Drive for Results

Interpersonal Savvy

EEO STATEMENT

- BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. _

SAFETY

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires.

This individual will work in manners that stress the importance of preventing accidents and illnesses.

He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers.

In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

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- Career Scam Disclaimer:_

- BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website.

To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner.

Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online.

Job applicants are invited to contact BorgWarner through BorgWarner's website to verify the authenticity of any employment opportunities. _