Customer Service Varese

Customer Service
Varese
Lombardia, Varese

Location**:

We are looking for a **Customer Service Representative **to support **LU-VE Plant in Italy** (LU-VE S. p. A. , Uboldo - Italy).

In your role, you will report to the Customer Service Manager of Cooling System Business Unit.

Your location will be in LU-VE S. p. A. , Uboldo (VA), Italy.

**Brief Job Description**:

The **Customer Service Representative** will be responsible for managing the communication flows with the customer regarding information on the various orders and their progress.

**WHAT YOUR TYPICAL DUTIES AND RESPONSABILITIES WILL BE**:

- Manage customer records

- A client package is assigned to each CS Representative: she/he has a complete view of these clients for the aspects of her/his competence (personal data, order situation, deliveries, payments);

- Operate as the liaison between the company and its customers, taking care to solve the problems inherent to the sale and to respond to the requests of the buyers;

- Interface with other company departments, in particular with logistics to manage and monitor the status of customer orders;

- Deal with satisfying the customer's needs;

- Respond promptly to individual customer requests and supports the customer in opening reports of non-compliance.

**YOUR EXPERIENCE**:

- Minimum 2 years' experience of working in contact with people.

**YOUR QUALIFICATIONS**:

- SAP/Office pack (excellent Excel);

- High school diploma and Degree;

- Knowledge of Microsoft Office;

- Good English and preferably knowledge of a second language (French and/or German);

- Italian Mothertongue;

- Driving licence.

This is a **Fixed Term position**: duration 6 months.