Customer Service Engineer Rivoli

Customer Service Engineer
Rivoli
Piemonte, Rivoli

HIREVO, la divisione specializzata nel settore Mechanical di Gi Group SpA, Agenzia per il Lavoro (Aut. Min. 26/11/04 Prot. N. 1101-SG), con un team di recruiter specializzato nella selezione di profili Tecnici Meccanici, ricerca per azienda cliente, operante nel settore della meccanica un:

CUSTOMER SERVICE ENGINEERTeam: Technical Office

Location: Rivoli (TO)

Main Responsibilities: REMOTE CLAIM MANAGEMENTTaking charge of claim notification. Understanding of customer report. Execution of traceability study. First hypotheses of root cause analysis remotely. Proposal of decision to support the customer, in agreement with the manager and sales office. Drafting of technical report / presentation containing the previous elements. CLAIM MANAGEMENT ON RETURNED PARTS FOR ANALYSISPlanning of analysis activities and reconditioning of returned material (MIC), in collaboration with production. Analysis/inspection of physical parts and observation of "findings". Root-cause analysis supported by production (testing department). Interaction with Licensor in the case of design improvement aspects. Drafting of technical report/presentation containing the previous elements. Proposal of support decision towards the customer, in agreement with the manager and sales office. Definition of reconditioning methods. Interfacing with Production for spares availability dates. Technical support for the economic quotation towards the customer. COMPILATION OF CLAIM LISTCoordinate with CS colleagues the detailed and precise compilation of the CLAIM LIST, both in the creation phase of the claim, and in the development and maintenance phase of the same. LESSON LEARNEDLesson Learned project management:Cross-functional team coordination for the definition of countermeasures/strengthening of product, process, controls. Monitoring of activity progress and reporting of stall phases. CLAIM MANAGEMENT MEETINGSRequirements: Good knowledge of English. Good knowledge of IT tools such as Outlook, Excel, PowerPoint. Good technical understanding:Reading drawings, details and assemblies. Basic knowledge of heat treatments and mechanical processes. Reading technical specifications. Reading test reports. Knowledge of Quality concepts: NCR, 8D Report, Temporary/Permanent solution. Basic knowledge of commercial concepts: Cost, Price, Margin, Negotiation. Availability for occasional travel. Accuracy in conducting the data collection. Problem-solving. Ability to relate directly with Customers (Foreign and Italian) and create intimacy. Teamwork. Quality oriented. Strategic thinking. Good management of work peaks. Proactiveness and initiative.

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