Customer Service Engineer In Vitro - Lombardia, Milan Milano

Customer Service Engineer In Vitro - Lombardia, Milan
Milano
Lombardia, Milano

Client:Location:Job Category:Customer Service

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EU work permit required:Yes

Job Reference:79582b64be0a

Job Views:10

Posted:22. 01. 2025

Expiry Date:08. 03. 2025

Job Description:Join us in pioneering breakthroughs in healthcare.

For everyone.

Everywhere.

Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Service Engineer In Vitro for Lombardia and Veneto area.

Your role: Within the designated area (North Italy) perform installation, configuration, repairs and training on assigned hardware and software products (Automation and Clinical Chemistry/Immunoassay)Ensure complete execution of all preventive maintenance on the assigned assetsWork with Project Management and Application Specialist in order to successfully implement complex solutionsWork with local Customer Service team to delight CustomersReport all activities into the ERP system in order to satisfy Complaint Handling processesInteract with the Technical Solution Center and Regional Support Center to ensure proper resolution of the issuesReport in a timely manner all potential issues to the Dedicated Complaint UnitYour expertise: Degree in mechanical, electronic or biomedical engineering or equivalent working experience in customer service environmentsGood knowledge of in-vitro diagnostic MarketKnowledge of MS ambient, networking and IT HardwareWillingness to travel within the assigned area and across Italy as neededPrevious experience in Customer facing rolesTeam working attitude, proactive and able to take self-initiativesCommunication skills – make complex issues easy to understandAnalytical thinkingFluent in English (written and verbally)Car LicenseWho we are:

We are a team of more than 71, 000 highly dedicated Healthineers in more than 70 countries.

As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

Our portfolio is crucial for clinical decision-making and treatment pathways.

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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