Customer Service - English Speaker Padova

Customer Service - English Speaker
Padova
Veneto, Padova

Job description

Job Summary & Mission:

We are currently seeking a Customer Care Representative who will report to the Team coordinator Customer Care Global Partners to join us as a valuable member of our dynamic Customer Care team in Padova.

How you will contribute

- You will hold complete ownership of assigned Customers' portfolio and related lifecycle, with the aim of optimizing both Operations and Sales results by liaising directly with the Key account manager

- You will hold complete ownership of proactive planning and execution of activities and estimations towards revenue targets in a seamlessly efficient operational flow:

- Complete order flow management from order acquisition to order invoice in compliance with agreed trade terms

- Delivery flow management by liaising directly with Sales Execution, Logistics and Customer whilst acting as first point of contact in the event of any query or issue

- Support during sales events such as Buying days, brands/product presentations, Customer visits, etc.

through active participation in both organizational preparation and live execution

- Customer master data management ensuring timely maintenance, accuracy and completeness

- Backorders and open orders portfolio management

You will act as Customers first point of contact in case of order to cash topics: managing and solving Customers complaints, identifying and escalating priority issues, providing to Customers all product and service information they may need.

**Required Skills**:

- **Bachelor/Master's degree in Languages or similar**:

- **Experience in B2B customer service environment**:

- **Good working knowledge of Office Pack (Excel)**:

- **Fluent in English - any additional language as a plus**:

- **Customer

- oriented**:

- **Problem - solving attitude with strong focus on results**:

- **Team player**:

- **Knowledge of Incoterms and customs rules as a plus

- Please send your CV together with your authorization to the treatment of personal data according to the Italian Law (Legislative Decree 196/2003). _

- Safilo is an Equal Opportunity Employer.

This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. _

Job Reference: BPO00874