Customer Service Eu - German Milano

Customer Service Eu - German
Milano
Lombardia, Milano

Moose Knuckles is thriving and we continue to grow by over 50% every year

**WHAT WE BELIEVE

We believe in inclusion, we believe in self-expression, we believe in no judgement and we believe in individualism.

**WHO WE ARE

We are bold, we are tenacious, we are courageous and brave.

We are a cast of characters;

We embrace our differences and we share our likenesses.

Some of What's in it for You!

- Summer Fridays

- Paid Personal Days

- Generous Benefit package

- Employee Assistance Program

- Employee Loyalty Reward Program

- Generous welcome gift

- Company events

As the Customer Service Representative, based in Moose Knuckles' European office in Milan, you will be responsible for serving the German market, while accomplishing a high standard of service across wholesale channels.

**Some of What You'll Do**:

- Provide efficient and effective customer care, ensuring customer satisfaction through a positive and proactive attitude

- Respond to customer requests, including product returns and generating return authorizations, invoicing issues, delivery concerns, resolve internal/external customer inquiries at the time of contact

- Manage end to end process of the sales order cycle life

- Support market activities with order management, including; order upload, discrepancies, order changes, review and maintain orders

- Remain in regular contact with the warehouse regularly to resolve shipment issues and discrepancies, providing the customers with all the relevant information

**Some of What You'll Need

- Minimum 3 years' experience in Luxury & Fashion Customer Service / Specialist

- Professional communication skills in English and German

- Comfortable on technologies and learning new ERPs

- Strong Microsoft Office Suite, the ability to do Pivot tables, Vlookups in Excel

- Previous experience of working in a subsidiary of a North American organization an asset

**Some of Who You Are**:

- Detail-oriented, deadline driven and a team working player

- Flexibility and attitude of thinking out the box

- Hands on attitude

**Salary**: From €1. 00 per year