Customer Service Executive Milano

Customer Service Executive
Milano
Lombardia, Milano

Want a 3D Career?

Join Norgine.

At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.

We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.

Bring everything about yourself that you're proud of, whether that's your passion for making a difference, focus on others' well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.

In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people's wellness as much as you do.

Because at Norgine, we transform lives with innovative healthcare solutions.

We have an exciting opportunity for a Customer Services Executive to join Norgine.

The person holding this position will report to the Customer Services Manager and be a member of the Customer Services team.

If you want a multi-dimensional 3D career in a leading healthcare organisation, join us.

**Requirements**:

**Sales Management**:

- Daily check of Sales Interface and Reconciliation Report, release of held orders and run Sales Update

- Handle Sales order errors (quantity or price discrepancies/errors hold for overdue invoices), proposing proper solutions

- Follow closely hospital orders especially for tenders in collaboration with Public Tender Executive

- Update client portal

- Manage client Master File Data

- Create/change customer data Update file

- Responsible to maintain all price adjustments in Norgine's ERP to accurately match customer pricing agreements.

- Resolve pricing errors according to the source of the errors

- Responsible to maintain customer quotas in ERP and manage backorders according to customer agreements.

- Report all orders blocked by quota and credit limit and act on ERP accordingly to the responsible instructions.

**Stock management**:

- Receive stock into customer file and transfer goods to various locations

- Release lots and post inventory transaction

- Check stock levels (including safety stock) and deliveries

- Prepare stock plan on monthly bases

- Check differences between physical and countable stock on monthly bases and year end

- Manage yearly destruction of obsolete goods

- Yearly physical inventory count at warehouse

- Reference point for Production Sites for Sticker orders to State Printer (including creation on the portal and shipping orders)

**Customer Complaints**:

- Manage customer complaints and return goods

- Collaborate with 3PL for the resolution of complains

- Update Segnalazioni Clienti / Customer reports database

- Main point of contact for customers in case of Out of Stock (pharmacies and patients)

- Preparation of GDP KPIs for MBR and LT meetings

RELATIONSHIPS:

- Excellent teamwork within and across Customer Service and skills in manage customers.

- Ability to engage and challenge external relationships as appropriate.

SKILLS & KNOWLEDGE

- Good verbal and written communication skills in English

- Enthusiasm, service and customer-minded attitude is mandatory

- Must be able to relate to external customers

- Good analytical skills

- Ability to work independently

- Ability to work punctual

- Able to meet deadlines

- Easy to working with computers and a knowledge of Excel

- Experience in a multinational environment is a plus

**Other activities**:

- Support Customer Service Manager to preparing commercial offers for wholesalers and special clients.

- Check and release wholesalers orders in Customer Service Manager's absence

- Adhere to Norgine compliance policies as well as applicable compliance laws

**Communication

Excellent verbal and written communication skills in Italian

Must be able to relate to external customers

**Benefits

Our benefits may vary per location.

Please liaise with the Norgine TA representative to obtain more information.

LI-PP1