Customer Service Executive Bardi

Customer Service Executive
Bardi
Emilia Romagna, Bardi

The Customer Service Manager is expected to process customer requests, track them and link with production planning to confirm delivery dates requested by the customer.

**Responsibilities**:

- Management of external and internal customers

- Checking the receipt of orders via EDI by checking for transmission anomalies

- Manual entry of customer schedules for what is not received via EDI

- Preliminary feasibility analysis (checking whether the customer's requirements correspond to the production capacity)

- Manage customer requirements related to customized products by tracking inventory and requirements for dedicated components

- Manage orders related to spare parts to communicate the best delivery date to the customer

- Management of orders related to internal customers (prototypes and other plants in the group)

- Interface with end customers and all company functions involved in production processes

- Organizing any transport for the delivery of goods to customers

- Specify delivery times for customers

- Issue shipping documents for deliveries to customers

**Requirements**:

- University degree

- Knowledge of the English language at least at B2 level

- Experience of at least 2 years in a similar job (preferably in companies in the automotive field)

- Knowledge of production planning work methodologies

- Good knowledge of logistics and production flows

- Excellent knowledge of MS Excel

- Analytical skills

- Ability to work as part of a team

- Goal-oriented and problem-solving skills

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