Customer Service Export Padova

Customer Service Export
Padova
Veneto, Padova

Pettenon Cosmetics Spa is an Italian industrial company of excellence in the Made in Italy sector active in the cosmetics sector and present on the national and international market for professional hair and skin care.

We are looking for:

**Customer Service Export**:

The resource will be placed within the Customer Service Department and will follow the customer from the issue of the order until the delivery, coordinating with the various internal departments in order to guarantee the highest level of customer satisfaction.

**Main responsibilities**:

Manage and monitor orders for the area of responsibility until their execution with support from Logistics

Respond promptly to customer questions (using different channels)

Manage customer complaints or problems in coordination with Quality Control and Logistics

Send certifications and product data sheets requested in coordination with the R&D Department

Regularly compile and share sales statistics

**We are looking for a person who has**:

Previous experience, even mínimal, in the role

Bachelor's/Master's degree in linguistics/economics

Excellent knowledge of English and Spanish

Excellent knowledge of the Office package, especially Excel

Knowledge of SAP will be considered a plus

Availability to make non-frequent transfers (3/4 year)

Dynamism, good organization, open-mindedness, high ability to work in a large team, Ability to manage moments of important workload and interpersonal skills complete the profile.

Fixed-term contract offered.