Customer Service Intern Milano

Customer Service Intern
Milano
Lombardia, Milano

Job Description**:

**ABOUT THIS JOB**:

The intern will be part of the Customer service team.

He/She/It will be trained on NielsenIQ tools/others (NAD/ITO, Discover, Dynamics ) to support the Customer service team in managing daily client and internal requests.

These requests are mainly: manage client orders or issues, set-up the platform/access in case of new clients/users, prepare data pull, manage report requests and triaging/managing software issues.

**RESPONSIBILITIES**:

- Answer external questions and act as a liaison between clients, commercial teams and operations.

Ensure direct communication with the client

- Be point of contact and interface with several company departments, in order to be a collector among them and the clients / commercial teams

- Work across teams and collaborate virtually alongside colleagues from around the world, staying connected to drive results

**A LITTLE BIT ABOUT YOU

Curiosity drives your interest in what moves the market.

You find potential in percentages.

Managing time and deadlines comes naturally to you.

You're known for your impeccable organization.

Connecting with colleagues matters to you, and that motivates you to sift through data for a new angle; with experience and using the most advanced tools you will become fast and agile in this.

You can identify the narratives behind numbers, and you're always looking for what's next.

**REQUIREMENTS

- Degree in Economics, Engineering, Math, Statistics or any other equivalent degree

- Excellent interpersonal and teamwork skills

- Able to work as part of a team in a multicultural environment

- Good analysis and numerical reasoning skills, interest in the fast-moving consumer goods market

- Knowledge of Excel

- Good knowledge of Italian and English (both write/speak)

- Project management experience is a plus

**What we can offer**:

- Work in dynamic environment engaging with local and global companies.

- Benefits & flexible working hours, hybrid work options.

- Internal trainings will be provided together with detailed onboarding agenda.

- Access to learning platforms

- Staff and team events

LI-FC

Additional Information

**About NIQ

NIQ, the world's leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers.

With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics.

NIQ delivers the Full View.

Want to keep up with the latest updates on our business and #LifeAtNIQ?

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**Our commitment to Diversity, Equity, and Inclusion

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process. _