Customer Service Internship BOLOGNA

Customer Service Internship
Bologna
Emilia Romagna, BOLOGNA

About the Company

ACMA, headquartered in Bologna, Italy, is one of the leading manufacturers of packaging machines in the consumer goods market, with a large international share.

ACMA designs and manufactures automatic packaging machines for a range of industries, including confectionery (chocolate, baked goods, candies and gums), personal and home care (liquids, powders and bars), tea and coffee.

ACMA is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.

Coesia has 137 operating units in 36 countries, a turnover of about 2, 015 million euros in 2022 and over 8, 000 employees.

**About the Role

We are looking for a 6 months Intern to support the ACMA Customer Service team in the following activities:

- Creating offers and economic proposals for Spare Parts in collaboration with the tutor;

- Supporting the team in the spare parts business to achieve the area objectives.

This involves preparing spare parts offers, constant follow-up of the same, creation of suggested spare parts lists; monitoring of market penetration and new actions to increase the business;

- Supporting ACMA foreign company offices for the previously listed activities by supervising the progress in achieving the economic targets;

- Providing remote support to our Client Companies worldwide.

**What You Need to Be Successful

- Degree in Economics & Business Administration or Languages;

- Excellent knowledge of English language preferably at a business level.

The knowledge of a third language is highly appreciated plus (German, Spanish or French);

- Knowledge of SAP is a favorable plus;

- Communication skills and customer orientation;

- Strong human relationship builder among different professional environments and diverse cultures;

- Precise and meticulous, attention to details is fundamental;

- Highly organized;

- Previous experience in Customer Service will be appreciated.

Job Reference: CGS11905