Customer Service Italian Market Carpi

Customer Service Italian Market
Carpi
Emilia Romagna, Carpi

Based in our headquarter office in **Carpi** (MO) we're looking for a dynamic and energetic person as **Customer Service** for Italian Market that support the Team in building and maintaining strong relationships with customers.

The **Customer Service** position is accountable for the operational management of the Italian customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

**CORE RESPONSIBILITIES

- Customer Service, Logistics and Operational activities related to shipping activities towards Italian clients;

- Implementation of new online shipping procedures to support the request of new customers;

- Back up administrative support to insert orders and mall's stock into the system;

- Daily Dealing with our agents, carriers and colleagues;

- Order placement refill/regular bookings/call off;

- Assistance to agents for order placement/shipments/any problems may occur;

- Coordination between the agents and different offices in HQ (IT/Purchases/Logistics);

- Follow up of the goods' arrivals and assignments;

- Follow up with the deliveries with Purchasing Dept.

;

- Follow up with the special instructions for each client;

- Regular samples and photo samples shipment to the agents.

**JOB QUALIFICATIONS

**SKILLS and ATTITUDES

- English Proficient level + another EU language (French/Spanish/German);

- Advanced knowledge of IT skills (Microsoft package);

- Experience SAP;

- Strong collaboration spirit, multitasking approach and Team work attitude;

- Eager to learn and being challenged everyday;

- Has sense of urgency to provide solutions and address issues;

- Feel comfortable in working in a under pressure environment;

- Well organized person.