Customer Service (Italian Speaker) | Malaysia Based; Relocation Provided Bardi

Customer Service (Italian Speaker) | Malaysia Based; Relocation Provided
Bardi
Emilia Romagna, Bardi

Customer Service (Italian Speaker) | Malaysia based; Relocation ProvidedPosition title: Customer Service Representative Working hours: 24/7 (9hrs operations)

Position Summary: The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger inquiries.

The team roughly handles 90% of inbound inquiries and 10% back-office work.

Responsibilities are conducted via phone, email and chat.

Primary Job Functions: Answer incoming calls including email and chat in a timely manner Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Build sustainable relationships and engage customers by taking the extra mile Keep the customer's privacy and protect customer information Meet personal/team qualitative and quantitative targets Handle simple to difficult inquiries in a given span of time Manage different types of callers in a given span of time Achieve the given metrics in accordance to the center's commitment to client Manage and resolve customer complaints Identify and escalate issues to supervisors Provide accurate information and excellent customer service Research required information using available resources Research, identify, and resolve customer complaints using applicable resources Process requests according to customer's preference on time Route calls to appropriate resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Complete call logs and reports Other duties as assigned To apply, send your resume to: OR, WhatsApp us at: +6010-9638689

Seniority levelAssociate

Employment typeFull-time

Job functionCustomer Service

IndustriesAirlines and Aviation, Outsourcing and Offshoring Consulting

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