Customer Service Job Details | Hartmann Verona

Customer Service Job Details | Hartmann
Verona
Veneto, Verona

At HARTMANN, we're all in to help , care , protect and grow.

We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life.

We realize solutions that make a difference.

And with your commitment you can grow on your job every day.

At HARTMANN we believe in the difference you can make. Join our team asCustomer ServiceITA-VeronaHARTMANN Italy, the Italian branch of HARTMANN Group (German health care listed company), is looking for a Customer Service in our corporate offices in Verona.

S/he will be responsible for the customer order cycle, delivery confirmation, invoicing, complaint management, and special services. Responsibilities:Handle the order management process, from receipt of orders to their entry into the management system (SAP). Contact with customers for issues related to order management, pricing, deliveries, and invoicing. Follow-up of deliveries to customers in coordination with the logistics operator. Verification, follow-up, and correction, if necessary, of invoicing and credits to customersHandling of customer complaints and requests and resolution of incidentsDistributing and channeling information to other departments of the company. Support the Sales Network. Maintain the customer master in the management system designated by the company. Maintain the price master in the management system designated by the company. Control of product incidents and complaints and transfer them to the Quality team. Qualifications:High School DiplomaGood knowledge of computer technologies, and in particular Office package, internet and e-mail.

Preferably knowledge of SAP SD and other management systems depending on responsibilities (OCR, EDI, . . . ). Appreciated experience, even minimal, in the role and therefore in activities such as: order processing (from receipt to insertion up to its fulfillment), complaint management, returns, delivery notes, etc. Good relationship skills, especially by telephone and in mail writingDynamic character, problem solving skills, autonomy and flexibilityOrganizational and multitasking skillsProblem solving attitudeAbility to work in teamGood knowledge of the English languageBenefits:Stable and continuously growing, international company with over 200 years of historyTo support your Work-Life-Balance, we offer you flexible working conditions, e. g.

flexitime or mobile workingAttractive salary with special annual paymentsA great working atmosphere in a friendly and motivated teamVarious employee offers e. g.

Corporate Benefits platform and various health and fitness offersFeedback conversations and resulting training opportunities as well as diverse development opportunitiesShape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness.

Apply now via our online platform.

#J-18808-Ljbffr