Customer Service Manager Bardi

Customer Service Manager
Bardi
Emilia Romagna, Bardi

Company DescriptionAt Bosch, we care; for you, our business, and our environment. Lets turn visions into reality.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich peoples lives.

Our areas of activity are every bit as diverse as our outstanding Bosch-teams around the world.

Their creativity is the key to innovation through connected living, mobility or industry.

Our responsibility goes far beyond business.

Were independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.

Our promise to our associates is rock-solid:

we grow together, we enjoy our work, and we inspire each other.

Join in and feel the difference. As a global partner, Bosch Rexrothsupports mechanical and plant engineering challenges around the world with its cutting-edge technology and unique industry knowledge.

More than 32, 300 employees worldwide work on safe, efficient, intelligent and powerful solutions.

For example, they help in the economical production of small batch sizes, or save energy while simultaneously raising productivity.

With our cross-technology portfolio, digital services and comprehensive service, we are your partner for machines and plants. Today you can be part of this world. We are looking for great talents and the one could be YOU. Apply!WE MOVE.

YOU WIN. Job DescriptionWhat will you take care ofAs a Customer Service Manager for Linear & Assembly Technology Business Unit, youwill be part of our Sales Customer Care Department within the head quarter of Bosch Rexroth ItalyHelp shaping the future:

You are highly motivated, high energy individual with a strong desire to succeed and mentor our Customer care dedicated to Linear & Assembly Technology Business Unit, while focusing on Excellent Customer Service. Take on responsibility:

You will be responsible for leading the team in charge of supporting the sales department throughout the entire sales process, from offer to order management, including commercial claims and the relationship with Plants to maintain high customer loyalty and customer satisfactionUse creativity and scope for development:

You will develop, manageand coach a successful team that delivers an exceptional customer experience.

You will establish peer-to-peer relationships with other managers to improve process efficiency. QualificationsWhat distinguishes youKnow-how/Competencies and Organizational Skills:

You have at least 3- years of multi-channel customer service management experience, preferably in Industrial/Automotive sectorMaster degreein Industrial Engineer/Economics or equivalent experience (i. e.

5- years industry experience)Strong computerproficiency in a technology and data-driven environmentOutstanding oral and written communication skillsSAP ERP knowledge will be an advantage skillPersonal Skills:

You are a natural people leader.

You are a dynamic, goal-oriented leader who challenges and inspires other to excel.

A customer-first mindset is critical for this roleLanguages:

You are fluent in Italian and English, German will be a plusAdditional InformationSummaryType:

Full-timeFunction:

Customer Service