Customer Service Manager Af Lugo Lugo

Customer Service Manager Af Lugo
Lugo
Emilia Romagna, Lugo

About Amcor

- Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home

- and personal-care, and other products.

Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services.

The company is focused on making packaging that is increasingly light-weighted, recyclable and reusable, and made using a rising amount of recycled content.

Around 47, 000 Amcor people generate US$12. 5 billion in sales from operations that span about 230 locations in 40-plus countries.

NYSE: AMCR; ASX: AMC

**Position Job Title: Customer Service Manager

**BG and BU: CPS&Caps

**Function: Operations

**Line Manager's Job Title: Customer Service Senior Manager

**Location: Lugo

**Advertising Legal Entity: Amcor Flexibles Lugo

**Work contract Legal Entity: Amcor Flexibles Lugo

**Contract Length: permanent

**Job Purpose

- The Customer Service Manager is a key enabler to achieve service and operational excellence, simplify processes and portfolios, and optimize inventory & all costs between the plant and its internal/external business partners.

S/he represents the customer's best interests inside Amcor to continuously improve our processes and services, and remains responsible for the coordination of the order flow steps that efficiently transform Customers Orders into Deliveries in synergies with supply chain organization.

The Customer Service Manager provides skills & leadership to ensure a high level of performance within the areas of demand forecasting, inventory management, KPI setting.

The Customer Service Manager fosters the culture of customer-centric mindset and effectively leads the team in the time of a major ongoing transformation, while implementing coaching and change management strategies with their own team.

S/he creates a climate where people and teams are able to grow and accelerate their potential both as individuals and as a team.

Some points that could help:

- Act as an active partner for Cluster / BU Commercial Managers

- Building and maintaining sound customer relations and developing, maintaining and improving standards of service to customers

- Good communication flow plant to customer

- Is responsible for a good communication flow plant-to-customer through the arrangement and proactive participation to regular calls with customer and other stakeholders, with proper involvement of Sales community

- Promoting agreements with customer on RM management and negotiating rules of order management

**Job Dimensions & Scope

**Financial**:Sales approx. 240mio €

**Staff: Number of direct reports**: 4

**External relations**:

- Customers

**Internal relations**:

- Corporate level:

- Supply chain

- Product Management & Marketing

- Sales organization

Plant level

- Production

- Finance & Commercial

- Quality & Technical

**Principal Accountabilities

**Main Responsibilities

-

Efficient & effective order fulfillment**:

- Fulfill customer demands through the most efficient use of resources

- Contact with customers, customer satisfaction

- On Time In Full and In Specification Deliveries (DIFOTIS)

-

Planning**:

- Sales

- Customer forecast management

-

Performance reporting**:

- Monthly Management Report

- KPI's

-

Managing your team**:

- Develop talent

- Succession planning

- Performance Management

- ** Driving Customer Centric Mindset among the team**:

- Generate customer loyalty through delivering the best quality and service

- Represent the customer's best interests inside Amcor to continuously improve our processes and services

- ** Change Management**:

- Understand the need for a change and the positive impact on the business

- Effectively understand and manage the people side of change, enable employees to successfully implement and adopt change

**Qualifications/Requirements

- **Formal Qualifications and Experience

- University degree in field of economics

- Minimum 5 years of Customer Service Manager experience

- Experience in leading a team and building capability

- Preferably knowledge of the packaging business or experience in Food production supply chain

- Data analysis with strong Excel capabilities

- **Specific Skills And Abilities

- Strong team player & talented team leader

- Perfect communication & negotiation skills

- Problem solving oriented

- Strong decision making

- Time management champion

- Knowledge of operations

- Proactive and self-starter

- Dynamic and open mind oriented

- Flexible and able to adapt to a fast-changing environment

- Very result driven, entrepreneurial, keen to learn and open minded

- Experience leading teams during time of change / major org transformation would be a plus

LI-MK1

**AMCOR FLEXIBLES EMEA

- With more than 55 plants in 22 countries

- **, ** Amcor Flexibles Euro