Customer Service Manager Bardi

Customer Service Manager
Bardi
Emilia Romagna, Bardi

For our Italian branch we are looking for a Customer Service Manager

Responsabilities Direct the daily operations of the customer service team

Plan, prioritize work tasks to ensure proper functioning of the department

Oversee the achievement and maintenance of agreed customer service levels and standards

Handle complex and escalated customer service issues

Managing stock control and inventory checks

Customs clearance

Monthly reporting

Requirements Master Degree in relevantfield of study or equivalent through experience

Minimum 5 years of experience, also with an international company

Excellent communication and relationship building skills and capacity to work in a team

Technology savvy; knowledge & understanding of accounting and reporting software.

A successful track record in setting priorities; keen analytic, organization and problem solving skills

Ability to work well under pressure

English:

advanced level, preferably fluent spoken and written