Customer Service Manager - Italy Bardi

Customer Service Manager - Italy
Bardi
Emilia Romagna, Bardi

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, multi-function environment? Are you an experienced operational manager who can inspire a team and drive excellent performance?

What You'll Be Doing: This is a diverse role, and no two days are the same. Your key responsibilities will include:

Driving the day-to-day operation to ensure all Italian orders are shipped on time and all customer queries are handled promptlyLeading a team of Customer Service Agents, ensuring they have the knowledge, tools and direction they need to provide excellent customer serviceEmbed a continuous improvement framework, including timely complaint resolution and a plan to implement and report long-term fixesDevelop communication and change management plans so your team are fully informed about new products and business initiativesPartnering with key stakeholders in Commercial to gather valuable feedback from our customers and improve the service offeringLiaise with colleagues across Production, Regulatory, Quality, Supply Chain, Finance, IT and Marketing to ensure our customers are at the heart of decision-makingDevelop a reporting framework to ensure your team and the wider business have real-time visibility of performance versus our key metricsSupport the Head of Global Services with the implementation and global rollout of the new CRM system and omnichannel platformWhat Experience Do You Need: Strong Customer service (senior profile) experience required (3 years minimum)Motivational skills and ability to supervise and lead a teamFluent in Italian and Professional level of EnglishAble to work well under pressureAble to work on own initiative, self-starter and as part of a teamAbility to work to tight deadlines with accuracy and detailExperience dealing with imported goodsProven track record in a customer service role in medical devicesKnowledge of ERP systemsKnowledge of Data protection, Cyber security, and anti-money laundering policiesWhat We Can Offer You: Wellbeing allowance up to €300. 00 a yearAnnual programme of fun eventsEnhanced maternity & paternity leave

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