Customer Service Office Executive Milano

Customer Service Office Executive
Milano
Lombardia, Milano

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11, 000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model

Job Description**:

** YOUR MISSION

As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner

** YOUR GOALS

- Take preventive and proactive actions to ensure that customer satisfaction is maximised.

- To react positively to problems identified and undertake root cause analysis

- Provide reconciliation for customer accounts relating to regular and ad hoc pricing/ declaration methods.

- Account Analysis and Control - Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity. Using BW, track account stocks and flows, such identify issues on declarations of equipment movements.

- Perform account performance reviews and define and develop continuous improvement plan in collaboration with customer and Account Managers

- Manage Audits Analyse, Communicate/negotiate outcomes to maintain accuracy in customer balances.

- Account Reporting and monitoring Management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.

- Manage administrative tasks using SAP and local tool.

** WHAT WE ARE LOOKING FOR**- Education: Bachelor or equivalent in Economics or related fields. - Minimum 1-3 years of work experience in customer facing role- Worked with objectives, measures and KPIs- Analysis on Customer's performance- Computer: SAP, BW, Outlook and Microsoft office package (advanced level of Excel using), Salesforce, Power BI

Languages:

English fluency

** WHAT WE OFFER

Attractive salary plus annual bonus based on Performance,

Lunch Voucher

Monthly Webinars around Technology, Supply Chain, Mental health, etc.

Flexible Working - 2-3 days of hybrid model,

Get a referral bonus sharing the best Talent around you,

A personal growth plan with a focus on training and coaching, a place for you within an international organization where there is a family business atmosphere

Preferred Education

Bachelors - Economics

Preferred Level of Work Experience

1 - 3 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.