Customer Service Office Executive Milano

Customer Service Office Executive
Milano
Lombardia, Milano

Customer Service Office Executive, Milan Client: Brambles

Location: Milan

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 87c5f661dbb7

Job Views: 3

Posted: 22. 01. 2025

Expiry Date: 08. 03. 2025

Job Description: CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.

We employ 11, 000 people and operate in more than 55 countries.

Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

YOUR MISSION As Customer Service Office Executive, you will act as the contact for proactive analysis on customer, participate in the Account management and deal with in-depth and complex issues on customer accounts in a competent and professional manner.

YOUR GOALS Take preventive and proactive actions to ensure that customer satisfaction is maximised.

React positively to problems identified and undertake root cause analysis.

Provide reconciliation for customer accounts relating to regular and ad hoc pricing/declaration methods.

Account Analysis and Control – Using specific tools: undertake account analysis to identify trends in customer activity and possible deviations on asset productivity.

Using BW, track account stocks and flows, identifying issues on declarations of equipment movements.

Perform account performance reviews and define and develop continuous improvement plans in collaboration with customers and Account Managers.

Manage Audits, analyze, communicate/negotiate outcomes to maintain accuracy in customer balances.

Account Reporting and monitoring management of all activities related to payment including invoice checking and corrections and indexation process for emitter customers.

Manage administrative tasks using SAP and local tools.

WHAT WE ARE LOOKING FOR Education: Bachelor or equivalent in Economics or related fields.

Minimum 1-3 years of work experience in a customer-facing role.

Experience working with objectives, measures, and KPIs.

Analysis on Customer's performance.

Computer Skills: SAP, BW, Outlook, Microsoft Office (advanced level of Excel), Salesforce, Power BI.

Languages: English fluency.

WHAT WE OFFER Attractive salary plus annual bonus based on performance.

Lunch Voucher.

Monthly webinars around Technology, Supply Chain, Mental health, etc.

Flexible Working - 2-3 days of hybrid model.

Referral bonus for sharing the best talent around you.

A personal growth plan with a focus on training and coaching, in an international organization with a family business atmosphere.

Preferred Education: Bachelors - Economics

Preferred Level of Work Experience: 1 - 3 years

Remote Type: Hybrid Remote

We are an Equal Opportunity Employer, committed to developing a diverse workforce in which everyone is treated fairly and has the opportunity to contribute to business success while realizing their potential.

Please note: If you are NOT a passport holder of the country for the vacancy, you might need a work permit.

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