Customer Service Officer Sesto San Giovanni

Customer Service Officer
Sesto San Giovanni
Lombardia, Sesto San Giovanni

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Customer Service OfficerCompany: Alstom

We create smart innovations to meet the mobility challenges oftoday and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric busesand driverless trains, as well asinfrastructure, signalling and digital mobility solutions. Joining us meansjoininga truly global community ofmore than36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

For Services business, located in Sesto San Giovanni (MI) we are looking for a

Customer Services Officer

Operations: Manage Customer inquiries, orders and returns as well as Customer complaintsPerform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director)Collect timely and compliant cost input from external and internal suppliersContribute to continuous improvement actions in country/cluster/region as per APSYS roadmapDelivery Performance: Monitor delivery KPIs for your Customers with associated root cause analysis and improvement / recovery action planParticipate in performance reviews with Supply Chain, Procurement and Repair Centres in country/cluster and implement improvement actions, orchestrate communication towards CustomersCollection of Customer needs, pain points and identification of opportunities in each Customer segment, providing feedback to Business Development/SalesUse End to End process in SAP/GSI and adopt other tools (e. g. Customer Service Cockpit , PartsFolio, Customer Portal)Use of Parts 360 to reduce Time To Quote (TTQ) by leveraging historical data (Costing and Pricing)Leverage e-commerce solution for creation of public parts catalogues and onboarding of new CustomersDeep understanding of global standard processes and tools and their local application (supported by local and global Business Process Owner - BPO)Customer Delivery performance managementCustomer relationship managementDemand managementMaterials requirements planningSupply chain information systemsTransport and distributionAn agile, inclusive and responsiblecultureis the foundation of ourcompanywhere diverse people are offered excellent opportunities to grow, learn and advanceintheir careers. We are committed toencouragingour employeesto reach their full potential, while valuing and respecting them as individuals.

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