Customer Service Officer Francese E/O Tedesco Milano

Customer Service Officer Francese E/O Tedesco
Milano
Lombardia, Milano

Target Italia, agenzia di field e trade marketing di Milano, seleziona un Customer Service Officer per cliente internazionale.

Impegno full time dal lunedì al venerdì

Contratto 4mesi + proroghe

Inquadramento da valutare in base all'esperienza.

Fondamentale:

*francese e/o tedesco fluente o madrelingua - italiano fluente e/o madrelingua

*disponibilità immediata

The purpose of the role is to deal directly with customer queries and questions, for our clients' promotional campaigns.

Main Duties

- Deliver excellent customer service at all times

- Provide quality advice and information to consumers and distributors

- Resolve queries and keep customers updated on the status of their enquiry

- Process inbound promotional claims accurately and efficiently

- Make effective use of down time by assisting colleagues with other tasks

- Set an example to the team with a positive and professional attitude

- Fulfil any other ad-hoc duties within the Customer Services team

Skills and experience

- Ability to speak and write English or French or German language to a native level

- Experience within a Customer Services environment (preferred, but not essential)

- Experience with Microsoft Office products (e. g.

Outlook, Excel)

- A passion to go above and beyond for customers

- Self-motivated and a professional attitude

- Excellent interpersonal and communication skills

- Flexible and highly motivated

Competencies

Autonomy

- Works under supervision

- Uses little discretion

- Is expected to seek guidance in unexpected situations

Influence

- Minimal influence

- May work alone or interact with immediate colleagues

Complexity

- Performs routine activities in a structured environment

- Requires assistance in resolving unexpected problems

Knowledge

- Has a basic, generic level of knowledge appropriate to area of work

- Applies newly acquired knowledge to develop new skills

Business Skills

- Has sufficient communication skills for effective dialogue

- Demonstrates an organised approach to work

- Uses basic systems and tools, follows simple processes

Contratto di lavoro: Tempo determinato

Durata contratto: 4 mesi

Stipendio: €1. 000, 00 - €1. 100, 00 al mese

Benefit:

- Computer aziendale

Orario:

- Dal lunedì al venerdì

- Turno diurno

Tipi di retribuzione supplementare:

- Quattordicesima

- Tredicesima

Esperienza:

- addetto/a assistenza clienti: 1 anno (Obbligatorio)

Lingua:

- Francese (Obbligatorio)

- Tedesco (Obbligatorio)

- Italiano (Obbligatorio)