Customer Service Operations Manager They/She/He Lazio

Customer Service Operations Manager They/She/He
Roma
Lazio, Lazio

About Confidenziale:

We-re a Barna

- Ased startup and the fastest

- Growing delivery player in Europe, Africa, and Western Asia.

With food at the core of the business, Confidenziale delivers any product within your city at any time of day.

At Confidenziale, you-ll have the job of your life while working together towards our shared vision to give everyone easy access to anything in their city.

We welcome top performers that will bring new ideas, diverse perspectives, and provide you the opportunities and freedom to grow and make a real impact on millions of lives

He/her/hers, he/him/his, they/them/theirs, etc.

Your work

- Life opportunity:

We are looking for a Manager to lead the Customer Service operations in Italy.

Confidenziale Customer Service helps Clients, Glovers and Partners through different channels chat, and phone to solve their issues and to ensure they have an exent experience with Confidenziale.

Be a part of a team where you will:

Be responsible for the effective operation of Customer Service hubs providing service to Italy Report to Regional Manager Drive efficiency and quality in the hubs Collect, analyse and report contact

- Center KPIs costs, service level, customer service metrics, team happiness etc.

Evaluate Confidenziale with key metrics accuracy, waiting time, average waiting time, etc.

and identify and implement improvement initiatives Review hub Confidenziale planning ensuring it captures key Confidenziale priorities Ensure a proper training and quality processes in the hubs Be the main point of contact of Business and Operations Confidenziale Managers with regards customer service in your country Create a culture that ensures collaboration and goals achievement Empower and Engage the Live Ops Heroes Team Act as the Confidenziale of the Customer across the organisation.

Drive cost efficiency with effective budget planning & manage the relationship with the hub providers.

Develop objectives for the callcenter-s day

- To

- Day activities.

Continually develop improvements and embed successful change projects.

Drive quality and consistency Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference You have:

Extensive experience of leading large operational customer service teams Strong strategic and customer focus with a clear understanding of Confidenziale evaluation and customer service metrics.

Strong analytical skills with track record of of exceeding targets, KPI-s SLA-s in fast paced environments Solid understanding of reporting and budgeting procedures Demonstrate ability to motivate and communicate with others at levels Evidence of well

- Developed leadership skills Ability to coach and motivate teams Exent organisational and leadership skills with a problem

Enticing equity plan if applicable Top

- Otch privat e health insurance Monthly Confidenziale credit to spend on our restaurant products and zero delivery fee on Confidenziale orders Discounted gym memberships Flexible time off take the time you need and hybrid working model own your time Enhanced parental leave including nursery support therapy and wellbeing benefit External learning budget What you-ll find when working at Confidenziale:

Gas:

Driven to deliver quality results quickly Good Vibes:

Bring positivity and communicate openly Stay Humble:

Self

- Aware and open to learning Care:

Uplift people and the planet Glownership:

Act as proud owners High Bar:

Focus on Top Confidenziale If you believe you match these values, we look forward to meeting you Wanna take a peek into what it's like to work at Confidenziale

- Follow us on and like us on Confidenziale is transforming the way consumers access Confidenziale goods, enabling anyone to get almost any product delivered in minutes.

Our on

- Demand logistics connect customers with independent Confidenziale couriers who acquire goods from any restaurant or store in a city, as well as deliver urgent packages for a variable fee.

For additional information on Confidenziale, please visit