Customer Service - Order Management Coordinator BOLOGNA

Customer Service - Order Management Coordinator
Bologna
Emilia Romagna, BOLOGNA

Overview:

**Responsibilities**:

**YOU will be involved in the following tasks**:

- Day to day handling of problem open orders versus available inventory at potentially different storage locations & warehouses for a given product portfolio (adherence to lead times, allocation blocks, ATP resolution)

- In a long market situation, OC coordinate gap closing activities to meet target outlook through access inventory consumption, back-order pull in, repositioning of orders, understanding various packaging types

- Monitor warehouse / storage locations inventory vs.plant inventory in order to guide order entry at the right location

- In tight supply situations, develops a customer level distribution plan based on supply availability, demand forecast, customer segmentation / treatment and business priority decisions

- Ensures that the plan focuses on reliability and mínimal disruption

- Negotiates and communicates with impacted CSRs and Schedulers, the mitigation plan to manage inventory/production, while highlighting actions for Customer Service and Demand Teams

- Defines individual customer mitigation plans by assessing available options such as alternative packages, alternative ship points, partial shipments, etc

- Negotiates possible schedule changes to optimize customer service. Aims to minimize customer impact, scheduling changes and freight expenses

- Follows up on availability constraints due to material testing, external processors, imported material processes, etc. , and manages the communication to Customer Service and other impacted parties as appropriate

- Participate in Decision / S&OP meeting for 'Z6 review' and optimize order fulfillment

- Maintains documentation of all agreements, approvals and requests (where? MM: in the OEP database)

- Key liaison role between Sales, Customer Service and Supply Chain. During times of severe shortages, works with Sales/Commercial leadership to prioritize orders and provides action plans to the CSR's

Qualifications:

**What YOU will bring to the team**:

- Bachelor's degree in Supply Chain, business, or technical field is required

- Minimum 3 years of experience as CAR or Supply Chain Planner/Scheduler required

- Intensive understanding of SAP order entry and order management activities required

- Knowledge of Business Rules and Policies

- Experience with EM product portfolio desirable

**Skills**:

- Managing for Productivity

- Problem Solving

- Teamwork and Collaboration

- Embracing Change

- Proactive and solution oriented

- Influencing and Communication