Customer Service - Polonia (Polish Speaker) Padova

Customer Service - Polonia (Polish Speaker)
Padova
Veneto, Padova

Job description

We are looking for a Customer Service Representative within our Customer Service structure to manager and support our polish customers. .

The resource is in charge of the operational management of the customers on a daily basis, ensuring efficiency and effectiveness in the process of order management.

Key Accountabilities:

- Monitoring and managing customers' master data according to distributors' requirements being the owner of the Accounts;

- Managing the "order to cash flow" process (Order Collection/Entry/Management) ensuring the balance of commercial conditions - as per Business Manager guidelines - and planning requirements;

- Supervising the overall logistic flow acting as interface between Business Manager, Planning, Distribution, Shipping, ICT and Customers, being reference point for Accounts and solving any related issues (shipment shortages, wrong deliveries, delays, customs' issues, etc.

);

- Managing the customers' portfolio ensuring the right status of "back orders";

- Supporting the organization of events and customers' visits to guarantee the achievement of sales' target with assistance during the selection;

- Actively analyzing processes/flows and proposing ad hoc solutions for both EMEA Customer Service structure and clients' requests.

**Other Information

Desired Skills & Experience:

- Bachelor's degree required;

- Mother tongue Polish and excellent English are compulsory (any other language will be a plus);

- Strong communication skills;

- Ability to listen and to manage a commercial relationship;

- Problem Solving Skills;

- Team player;

- Dynamic, passionate and enthusiastic attitude.

Safilo is an Equal Opportunity Employer.

This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.

Job Reference: BPO00821