Customer Service Relations Officer / Headquarters Milano

Customer Service Relations Officer / Headquarters
Milano
Lombardia, Milano

chat, ) both inbound and outbound in order to improve sales results for Istituto Marangoni.

**key purpose of the role

- Act proactively in order to minimize information and tools gaps with the aim of improving the service offered

- Find effective solutions in managing a complaint or disservice demonstrating the value of the Company

- Create a climate of trust to retain customer loyalty

- Adopt and comply with the Company standards and procedures

- Follow direction, suggestions and communication from the team leader in order to maximize service efficiency and sales results

- Contribute to create and maintain a high-quality work environment so all team members are motivated to perform at their highest level

**education & skills

- Fluency in English and French (mandatory)

- At least 3 years of experience in customer service (phone channel inbound and outbound mandatory)

- Analytical capabilities potential

- Strong communication and listening capabilities

- Strong sales and problem-solving approach

- Strong team working approach

- Able to work under pressure

- Good knowledge of Excel and PowerPoint and CRM tools (Salesforce experience is a plus)

- Previous experience in the luxury/fashion industry is a plus

- Available to work on shifts (Monday to Sunday opening hours between 8 am and 8 pm)